How to Use Our Website

The Hot Tub Company (Waterside Leisure UK Ltd)


Our current price list is available on the Website.

In the case of Goods and Services, which are not included in the price list we are happy to provide a quotation on request.

Our quotations remain valid for 30 days.

Our prices are exclusive of delivery within the UK and inclusive of Value Added Tax.

Payment Methods

Waterside Leisure UK Ltd accepts the following methods of payment:

1. MasterCard

2. Visa

3. Bank Transfer

Please Note – We do not accept any cards issued outside the UK.

Consumer Orders

Eligibility to order goods & services through Waterside Leisure UK Ltd

The customer must be over 18.

Goods purchased are to be solely for personal use and are not for re-sale or any other commercial gain.

How to Order Goods On-Line

Once you have chosen your item(s) then place the items in the SHOPPING BASKET by clicking the box as indicated and when ready proceed to CHECKOUT.

Stocked Goods will be sent out on a 1-2 (working) day service. Most Goods are in stock, but some do have an order period of between 30 – 180 days. If for any reason the delivery extends to more than 30 days, then we will contact you direct to inform you of any delay.


On selecting to CHECKOUT, you will be asked to confirm that you have chosen the correct shipping method and changes can be made at this point if necessary.

You will then be notified that you are entering our SECURE SERVER and that all information entered from here will be encrypted. Simply click to proceed or select CONTINUE SHOPPING.

How to Pay for Goods

Once within the SECURE SERVER AREA you will be asked to complete your payment details. You can pay using one of the payment methods highlighted above.

On completing this section you will be asked to confirm your acceptance of the Terms & Conditions. You will not be able to complete your order unless you accept the Terms & Conditions in the manner shown.

Confirmation of Your Order

Firstly, you will receive a confirmation of your order by email. Secondly, you will receive a confirmation that the order is being processed (Order Acknowledgement) by email.

Despatch & Tracking Your Order

Thirdly, you will receive a confirmation that your order has been dispatched by email.

Cancellation, Refund and Exchange of Goods

As a consumer, under English Law, you have certain rights under the Sale of Goods Act 1979 and the Sale of Goods and Supply of Services Act 1982 and the Consumer Protection (Distance Selling) Regulations 2000. Certain key rights are detailed below;

Cancellation of Order

You may cancel an order at any time for any reason up to 14 working days after delivery of the Goods to you. However, if your order is in respect of Goods and Services you may only cancel the order before we start to install the Goods.

You may not cancel an order in respect of Goods which you have had personalised or which have been made to your specification.

The process for cancellation of orders is as follows:

Cancellation of orders must be made in writing or via email to Emailand marked ORDER CANCELLATION. In the event that the Goods have not yet been despatched then you shall incur no charge. However, if the order has been despatched to you, you shall be liable for the cost of returning the Goods to us.

On cancellation of your order within 14 working days of delivery to you, Waterside Leisure UK Ltd shall reimburse the cost of the Goods in full within 30 working days.

It is the responsibility of the customer to return the Goods, at their own cost, to Waterside Leisure UK Ltd premises. Any Goods returned under this cancellation procedure should not have been used and the customer shall have taken reasonable care of the Goods whilst they were in the customer’s possession.

Changing your mind and requesting a refund

If you decide you do not want the Goods, but have not cancelled your order within the 14 working day ‘cooling off period’ as stipulated above, we may, consider allowing you to cancel your order and/or providing you with a refund if you have already paid for the Goods.

Such refunds/cancellations are entirely at our discretion and if allowed may be subject to a 20% handling fee depending on the circumstances. In the case of spas, hot tubs, saunas and garden rooms your deposit will be non-returnable after the end of the ‘cooling off period’.

For the avoidance of doubt we will only consider allowing you to cancel your order or offer a refund where the Goods remain in good condition and in the original (undamaged) packaging.

We will not be able to offer refunds on special order items.

Damaged goods

If Goods are delivered to you which are damaged, then you need to inform us as soon as possible in writing to Waterside Leisure UK Ltd, 3 Hayhill, Barrow Upon Soar, Loughborough, Leics, LE12 8LD or via the Contact Us page.