Shoreline Hydrotherapy™ Hot Tub Warranty
‘Hot Tubs built up to a high standard not down to a price’
The following warranties are offered by Shoreline Hydrotherapy™ and are for Shoreline Hydrotherapy™ hot tubs only.
All Shoreline Hydrotherapy™ hot tubs are robust, strong and long lasting. This is reinforced by the unrivalled warranties that come with every Shoreline Hydrotherapy™ hot tub.
- Lifetime Warranty# on ShoreCast™ shell – The ShoreCast™ shell is warrantied against the loss of water through failure of the shell caused by defects in the materials and/or workmanship used in the manufacturing process for the lifetime* of the hot tub.
- Lifetime Warranty# on ShoreSupport™ system – The ShoreSupport™ structure of the hot tub is warrantied against complete failure caused by defects in the material and/or workmanship used in the manufacturing process for the lifetime* of the hot tub.
- Lifetime Warranty# on WeatherGuard™ cabinet – The WeatherGuard™ cabinet is warrantied not to split, crack, peel or splinter caused by defects in the materials and/or workmanship employed during manufacture for the lifetime* of the hot tub .
- 3 Year Warranty## on ShoreCast™ Acrylic Shell Surface – The ShoreCast™ Acrylic Shell Surface is warrantied against failure caused by defects in the material and/or workmanship used in the manufacturing process for a period of 3 years from the date of purchase.
- 3 Year Warranty# on ShoreSet™ control system – ShoreSet™ control systems are warrantied against failure caused by defects in the materials and/or workmanship used in the manufacturing process for a period of 3 years from date of purchase.
- 3 Year Warranty# on WhisperPumps™ – WhisperPumps™ are warrantied against failure caused by defects in the materials and/or workmanship used in the manufacturing process for a period of 3 years from date of purchase. Excludes seals and gaskets.
- 3 Year Warranty# on Hi-Flo™ Plumbing – Hi-Flo™ plumbing components are warrantied against failure caused by defects in the materials and/or workmanship used in the manufacturing process for a period of 3 years from date of purchase. Excludes seals, gaskets, drain fittings and drain fitting pipework.
- 1 Year Warranty# on other items– All other items (including but not limited to ShoreClear UV system, ShoreClean Ozone, Hydromax, heaters, audio, sensors) are warrantied against failure caused by defects in the materials and/or workmanship used during manufacture for 1 year from the date of purchase.
- Consumable Items such as (but not limited to) seals & gaskets, filters, jets, headrests/pillows, fuses, light bulbs (including UV bulbs), LEDs, remote controls, steps, coverlifters and covers are warrantied to be free from defects at the time of delivery.
* All warranties are subject to correct use and maintenance (as per the latest manuals and guides), a Shoreline approved annual service/inspection (chargeable) and are defined in The Shoreline Hydrotherapy™ Hot Tub Warranty Document.
# Excludes “E” models. The 3 year warranty applies to all new hot tubs sold from 1 September 2018 (2 year warranty previous to this date).
## The 3-year shell surface warranty applies to new hot tubs sold from 1 May 2024 (2-year shell surface warranty for hot tubs sold before this date).
